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VSCRM-Customer Relationship Management

ValleSoft Customer Relationship Management Solution (VSCRM) , a simple and effective solution with highly evolved methodology with addresses an organization's needs more relevant.

  • Through our (VSCRM) Customer Relationship Management Solution we strive to deliver significant advantages and value to our client and partners through innovative service and flexible solution.
  • We provide the complete suite of solution to design/develop company policies and improve effectiveness by organizational restructuring

We help our client to:

  • Built around thousands of predefined business processes that reflect best practices.
  • Map business processes to software processes.
  • Knowledge is what help us bring technology innovation closer to our clients needs.
  • Competency Requirement.
  • Suite of integrated software modules and a common central database.
  • Sales/marketing: order processing, billing, sales planning, and so on.
  • Knowing the customer.
  • In large businesses, too many customers and too many ways customers interact with firm Customer relationship management (CRM) systems.
  • Capture and integrate customer data from all over the organization.
  • Consolidate and analyze customer data.
  • Distribute customer information to various systems and customer touch points across enterprise.
  • Provide single enterprise view of customers.
Sales
  • Leads
  • Opportunities
  • Communication
  • Database
  • Process
Marketing
  • Planning
  • Budgeting
  • Marketing Lists
  • Campaigns
  • Tracking
  • Reporting
Customer Care (Services)
  • Cases
  • Contracts
  • Resource Mgmt.
  • Scheduling
  • Knowledge Base
Client Care Functionality
  • Case Recording: Recording Complaints, problems, questions or other queries (case records)
  • Contract Management :Recording entitlement to service (Contracts)
  • Services & Resources Management :Defining services provided and resources needed for the services.
  • Appointment Scheduling :Scheduling appointments
  • Knowledge Base :Building a store of intelligence using the Knowledge Base
Key Benefits of VSCRM System
  • Organize Marketing efforts
  • Manage the sales pipeline
  • Calculate time spend on converting leads to closing deal.
  • Streamline your sales process
  • Automates customer service
  • Track a customer’s interaction with business
  • Share marketing and sales collateral
  • Learn which products sell best and when.
  • Priorities Leads and reduces redundant tasks.
  • Multi branch and multi user login supported.
  • Security and Rights Management.
  • Configurable Automated workflow.
  • Relationship and organization chart.
  • SMS & Email alerts
  • Various alerts & graphical analysis of various data are provided dashboard when users or admin logs into screen..
  • Employee performance tracking.
  • System also provides generation of various Reports and allows export & import via excel / third party software .
  • MIS effective decision making Reports

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