Maintenance & Support

We believe in high powered corrective, adaptive, perfective & preventive support system and strive to achieve them.

There are four types of maintenance, namely, corrective, adaptive, perfective, and preventive. Corrective maintenance is concerned with fixing errors that are observed when the software is in use.

Adaptive maintenance is concerned with the change in the software that takes place to make the software adaptable to new environment such as to run the software on a new operating system.

Perfective maintenance is concerned with the change in the software that occurs while adding new functionalities in the software.

Preventive maintenance involves implementing changes to prevent the occurrence of errors. The distribution of types of maintenance by type and by percentage of time consumed.

Preventive maintenance involves implementing changes to prevent the occurrence of errors. The distribution of types of maintenance by type and by percentage of time consumed.

• Market Conditions:- Policies, which changes over the time, such as taxation and newly introduced constraints like, how to maintain bookkeeping, may trigger need for modification.
• Client Requirements:- Over the time, customer may ask for new features or functions in the software.
• Host Modifications:- If there is any business level change at client end, such as reduction of organization strength, acquiring another company, organization venturing into new business, need to modify in the original software may arise.

In the current environment, business practices, policies, and execution methodologies keep undergoing changes even as newer and better technologies emerge. In such a scenario, one of the biggest challenges faced by organizations is to manage IT to keep in step with the business, while capitalizing on current assets.

Software maintenance is one of the important phase of product lifecycle. It represents the enhancements and improvements to existing software that provides the competitive edge required to stay ahead and succeed in any industry/space. Our Company helps out the clients accomplishing the task with its proven record to application/product maintenance through maintenance or end-client specific releases. The range of these maintenance activities is from small fixes for existing defects to implementation of new business rules in an established product. We execute well-planned knowledge transition and product ramp-up processes to confirm that the offshore team completely understands the client’s product and business standpoint. If any changes are proposed to a system, ValleSoft does the impact analysis of these changes using its proven skills. We use the outcome of this analysis to project the propagated effects to the other parts of the system. In any maintenance project, the impact analysis phase is important because it helps to comprehend the design and release effect on the product. Consequently, the client can make an accurate decision regarding implementation of any change.

Classification of our support:

• Offshore and onsite maintenance
• Bug fixing and troubleshooting
• Bug tracing and reporting
• Fine tune the product functionality
• Research, design, and implementation of new features

Considerations:

• The performance of the software must be maintained (perfective maintenance)
• The errors in specifications, design, and implementation must be corrected
• The final product must also evolve to existence (evolution maintenance)